1. Introduction
17bet is one of Bangladesh's most trusted online gaming and betting platforms, and the safety of our users is our highest priority. This 17bet Privacy Policy explains what personal information we collect when you use our website https://17bet.xyz or access our services, and how that information is processed.
We believe a player's most valuable asset is the security of their data. That is why 17bet uses internationally recognized data protection technology and, under no circumstances, sells or shares your personal information with third parties without your consent.
By using 17bet's services, you consent to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform and contact us.
2. Information We Collect
To create and manage your account on 17bet, we may collect the following information:
- Identity Information: Your full name, date of birth, national ID number, or passport number.
- Contact Information: Email address, mobile number, and current residential address.
- Financial Information: Bank account or mobile banking details (bKash, Nagad, Rocket) — used for transactions only.
- Technical Information: IP address, browser type, device information, cookies, and session logs.
- Gaming Activity: Betting history, win/loss records, and time spent on the platform.
- Verification Documents: Documents uploaded for the KYC (Know Your Customer) process.
In accordance with this 17bet Privacy Policy, we only collect information that is necessary to provide our services and meet our legal obligations.
3. Purpose of Data Use
17bet uses the information you provide for the following purposes:
- Account verification and identity confirmation.
- Processing financial transactions, including deposits and withdrawals.
- Providing customer support and resolving complaints.
- Complying with applicable laws and regulations (including AML and KYC).
- Preventing fraud and maintaining platform security.
- Delivering a personalized experience based on your preferences.
- Sending promotional offers and bonus updates (with your consent only).
4. Data Sharing & Disclosure
17bet never sells your personal information to third parties. However, limited data sharing may occur in the following circumstances:
- Payment Processors: Only the financial information necessary to complete transactions is shared with authorized payment partners.
- Legal Obligations: Information may be disclosed in compliance with valid orders from courts or government authorities.
- Technology Partners: With technology service providers essential to platform operations, who are contractually bound to comply with our privacy policy.
- Responsible Gaming Organizations: If problematic gambling patterns are identified, relevant authorities or support organizations may be consulted.
Before sharing data in any case, we ensure that the receiving party meets the required security standards.
5. Data Security Measures
17bet uses industry-leading technology to protect your information:
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Firewall & Intrusion Detection: Advanced network security measures are active at all times.
- Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
- Regular Security Audits: Regular system audits conducted by third-party security experts.
- Data Minimization: Only data that is strictly necessary is collected and retained.
Please keep in mind that no method of transmission over the internet is 100% secure. Always keep your password safe and never share it with anyone.
6. Data Retention Period
17bet stores your information in accordance with the following policies:
- Account data is retained for as long as the account remains active.
- Even after account closure, certain data may be retained for a minimum of 5 years to meet legal obligations.
- Financial transaction records are retained in accordance with applicable regulations.
- Upon expiry, data is securely deleted or anonymized.
7. Your Rights
Under the 17bet Privacy Policy, you have the following rights:
- Right to Information: You may request to know what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Object to Processing: You may opt out of marketing communications at any time.
- Right to Data Portability: You may request a copy of your data.
To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.
8. Cookies & Tracking Technologies
17bet's website uses cookies and similar tracking technologies. These fall into three main categories:
- Essential Cookies: Essential to core platform functionality and cannot be disabled.
- Functional Cookies: Used to remember your preferences and provide a personalized experience.
- Analytics Cookies: Used to analyze site usage and drive improvements.
You can manage cookies through your browser settings, though doing so may limit certain features.
9. Policy Changes
17bet may update this Privacy Policy from time to time. For any significant changes, we will notify you via your registered email or through a notice on the platform. Updated policies take effect from the date of publication. We recommend reviewing this page regularly.